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YOUR
PRIVACY
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Policy
on Privacy of Customer Personal Information
Water Depot is committed to protecting
the privacy and security of your personal information
obtained by reason of your customer relationship
with Water Depot. This policy explains the types
of customer personal information we collect, how
it is used, and the steps we take to ensure your
personal information is handled appropriately.
Our policies and practices have
been designed to comply with the Personal Information
Protection and Electronic Documents Act (PIPEDA)
and corresponding provincial privacy acts.
What is personal information?
Personal information is information that refers
to an individual specifically and is recorded
in any form. Personal information includes such
things as age, income, date of birth, ethnic origin,
medical records and credit records. Information
about individuals contained in the following documents
is not considered personal information:
- public telephone
directories, where the subscriber can
refuse to be listed
- professional and business
directories available to the public
- certain public registries
and court records
- certain other publicly
available printed and electronic publications
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Our commitment to your privacy
is governed by the following privacy principles:
1. We are accountable to
you
Water Depot is responsible for all personal information
under its control, including any personal information
that is transferred to third parties for processing,
storage or other purposes. We have employees who
are accountable for compliance with these privacy
and security principles.
2. We let you know why we
collect your personal information
Water Depot identifies the purpose for which your
personal information is collected. We do this
before or at the time the information is actually
being collected.
3. We obtain your consent
to collect, use or disclose your personal information
Water Depot obtains your consent to collect, use
or disclose personal information. The method of
obtaining consent is appropriate to the type of
personal information being collected, used or
disclosed:
- Water Depot will obtain your express
consent (verbal, written or electronic
agreement) to collect, use or disclose
sensitive personal information such as
medical data or personal financial information.
- Water Depot will use implied consent
to collect, use or disclose your personal
information where one or more of the following
apply:
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- a customer relationship already
exists,
- express consent has previously been given,
- where the purpose of using the personal information
is reasonably apparent to you.
You can change your consent preferences at any
time by contacting Water Depot's Customer Service
Department who can help direct the call to the
appropriate department within Water Depot. To
change your preferences, refer to the Contact
Us section below.
4. We limit collection of your personal information
Water Depot collects only the information required
to provide products and services to you. If the
personal information we require is collected for
a reason other than to provide products and services,
your consent will be obtained before or at the
time the information is collected. Water Depot
will collect personal information only by clear,
fair and lawful means.
Examples of why we collect personal
information include:
- Communicating with you generally
- Processing your applications
- Processing and keeping track of transactions
and reporting back to you
- Protecting against fraud or error
- Providing product and services requested
by you
- Recommending products and services that
Water Depot believes will be of interest
and provide value to you
- To comply with legal and governmental
requirements
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5. We limit use, disclosure
and retention of your personal information
Water Depot uses and discloses your personal information
only for the purposes it was collected. Water
Depot does not sell or rent personal information
to any organization or person for any reason.
We do not share your personal
information with third party organizations except
to offer you a product or service. If your personal
information is shared with third parties, these
third parties are bound by appropriate agreements
with Water Depot to secure and protect the confidentiality
of your personal information. Water Depot retains
your personal information only as long as it is
required for our business relationship or as required
by federal and provincial laws.
6. We keep your personal
information up to date and accurate
Water Depot keeps your personal information up
to date, accurate and relevant for its intended
use.
You may request access to the personal information
we have on record in order to review and amend
the information, as appropriate. In circumstances
where your personal information has been provided
by a third party, we will refer you to that party
(e.g. credit bureaus). To access your personal
information, refer to the Contact Us section below.
7. The security of your personal
information is a priority for Water Depot
We take steps to safeguard your personal information,
regardless of the format in which it is held,
including:
- physical security measures such as restricted
access facilities and locked filing cabinets
- electronic security measures for computerized
personal information
- organizational processes such as limiting
access to your personal information to
a selected group of individuals
- contractual obligations with third parties
who need access to your personal information
requiring them to protect and secure your
personal information
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8. We are open about our privacy and security
policy
We are committed to providing you with understandable
and easily available information about our policy
and practices related to management of your personal
information. This policy and any related information
is available at all times on our web site, www.waterdepot.com
under Privacy Policy or on request. To contact
us, refer to the Contact Us section below.
9. We provide access to your
personal information stored by Water Depot
You can request access to your personal information
stored by Water Depot. To contact us, refer to
the Contact Us section below. Upon receiving such
a request, Water Depot will:
- Inform you about what type of personal
information we have on record or in our
control, how it is used and to whom it
may have been disclosed
- Provide you with access to your information
so you can review and verify the accuracy
and completeness and request changes to
the information
- Make any necessary updates to your personal
information
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10. We respond to your questions,
concerns and complaints about privacy
Water Depot responds in a timely manner to your
questions, concerns and complaints about the privacy
of your personal information and our privacy policies
and procedures.
How you can reach us
If your questions, concerns and complaints have
not been resolved to your satisfaction or if you
have further questions, you can contact Water
Depot Head Office directly by the following methods.
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